Shipping

Shipping information:

 

Handling time

Orders will be packed and shipped from Melbourne, Australia within 3 business days.

 

Business Days

Business days do not include weekends or public holidays.

 

Sales Periods

There may be a delay of up to 2 days during our sale periods.

 

Order Tracking

Once you receive your shipping confirmation email you can track your order.
Exceptions on tracking for lightweight orders where we have offered Free Shipping (these will not have tracking). 

 

Custom and Duty charges

Deliveries to countries outside Australia might incur customs or import taxes. Unfortunately, since we don't have any control over these charges and we can't cover them for you.

 

Questions

If you have any questions about your order, please email info@ostaracollection.com or DM us directly on our website. 

 

 

Delivery Location	Delivery Option
Australia (standard) 5-7 days (Expect delays due to COVID19)	Standard Shipping FREE (orders over $99) Standard Shipping $4.95 (orders under $99)
Australia (Express) 1-3 days (Expect delays due to COVID19)	EXPRESS Shipping $9.95
New Zealand	FLAT RATE Standard shipping  $14.95
U.S & Canada	FLAT RATE Standard shipping  $14.95
UK	FLAT RATE Standard shipping  $14.95